FAQ

VCM Perth is proud to support the local community. We offer supply, installation, and repair services for coffee machines throughout the Perth metropolitan area and across Western Australia, including regional and mining sectors.

Yes. Our experienced technicians specialize in repairing and servicing a wide range of machines, from high-end commercial espresso machines to domestic home models.

While we focus on on-site installations and our online store, you are welcome to contact us to arrange a consultation or discuss specific model or simply drop by during our operating hours: Monday to Friday (8:30 AM – 5:00 PM) and Saturday (9:00 AM – 1:00 PM). We pride ourselves on providing expert advice to help you choose the right equipment.

You can easily order through our website. We offer exclusive pricing for registered customers, so we recommend creating an account to access the best rates on our Italian premium blends and accessories.

While some prices are public, we offer "VCM Exclusive Prices" for our registered members. Registering is free and ensures you get the best value on all consumables and equipment.

Absolutely. We provide tailored maintenance schedules for cafes, restaurants, and corporate offices to ensure your equipment remains in peak condition and minimizes downtime.

Repair times vary depending on the issue and part availability. However, our goal is "to get it right the first time," and we strive for a fast turnaround to keep your coffee flowing.

Yes, VCM Perth features specialized technicians with years of industry experience. Our reputation is built on honesty, integrity, and technical expertise passed down through generations.

Yes. When we install a new machine for your business or home, we can provide a demonstration to ensure you understand the settings, cleaning requirements, and how to pull the perfect shot.

We supply a variety of industry-leading brands suited for different environments, including Necta, Gaggia, Saeco, and more. Check our "Online Order" section for the latest stock.

For commercial environments, we recommend a full service every 6–12 months. For domestic machines, an annual check-up ensures longevity and consistent flavor.

Yes, we carry a range of manual group machines for baristas and fully automatic "bean-to-cup" machines for offices and convenience settings.

All our new machines come with a manufacturer’s warranty. Additionally, our local Perth team is available for any technical support you may need post-purchase.

We recommend our "Domestic - Small Office" range, which includes compact automatic machines that provide cafe-quality coffee without taking up too much desk or bench space.

Yes, our small-office models are chosen for their user-friendly interfaces and easy-to-clean components, making them perfect for busy environments.

These machines are perfect for 5–20 coffees a day. If your office grows, we can help you upgrade to a larger commercial-vending model.

We specialize in premium Italian blends, including our Alessandria, Oro 31, and 1959 ranges. We also offer organic (Bio Blend) and decaffeinated options.

While we recommend whole beans for freshness, we do offer select blends like the Espresso Bar and Alessandria in 250gm pre-ground packs.

Yes, our Choco-Plus and premium chocolate powders are specifically formulated to mix smoothly in both automatic vending machines and manual cafe applications.

Many of our Urban Barista and specialty chocolate powders are crafted to be vegan-friendly and gluten-free. Please check the product descriptions in our online store.

The Essse Caffe S.12 is a compact capsule/Nespresso-style coffee machine listed by VCM under Domestic - Small office. VCM describes it as light, modern, user-friendly, and suitable for making Italian espresso.

The Essse Caffè S.12 is designed by Giugiaro Design to combine Italian elegance with heavy-duty functionality. For offices and commercial venues, it offers a small footprint, a rapid heat-up time, and a 19-bar pressure pump that ensures a consistent, barista-quality espresso every time, even in high-traffic environments.

VCM lists features such as auto switch-off, programmable drink quantity, electronic temperature control, illuminated cup area, adjustable grid heights, and automatic capsule ejection. These features help support efficient use in office and commercial environments.

Yes. The S.12 is built for efficiency. Its user-friendly interface allows staff to serve premium coffee quickly without the mess of traditional grinders. The adjustable cup holder also accommodates various glass sizes, making it versatile for cafes, bars, and VIP lounges within entertainment venues.

No, one of the primary benefits of the S.12 system for domestic and small businesses is its "plug-and-play" design. It features a self-contained water tank, meaning no expensive plumbing is required. Simply plug it in, add water, and you are ready to serve Italian-grade espresso.

The machine has a removable 1-litre water tank, 19 bar pressure, 1100W power, and dimensions of 295 mm x 135 mm x 265 mm.

A capsule machine like the Essse Caffe S.12 is best for fast, consistent espresso preparation with minimal training, which suits workplaces, commercial staff areas, and customer-facing service points.

VCM combines machine supply with consumables, making it easier for business customers to manage coffee procurement in one place. That is especially useful for offices, commercial premises, and sites that need a simple and dependable coffee solution.

VCM describes it as user-friendly, and its removable water tank and automatic capsule ejection make daily use simple. Those features help reduce setup and handling time in busy workplaces.

VCM currently lists 6 capsule types on its online order page: Maestoso, Infinito, Barocco, Arabesco, Ideale, and Decaffeinato. All are shown under VCM’s Capsules category, making it easy for customers to choose a capsule option that suits their coffee preference.

We offer premium Italian coffee capsules designed to work with most common capsule systems, providing a gourmet experience with the convenience of a pod.

Our capsules contain high-quality Italian roasted coffee, offering a superior crema and flavor profile compared to mass-produced supermarket alternatives.

Yes, we offer capsule packs in various quantities to suit both home users and small offices.

It should be stored in a cool, dry place. Our packaging is designed to keep the powder free-flowing and fresh for optimal machine performance.

Generally, yes. While the "per-liter" cost is comparable, milk powder saves money by eliminating waste (no sour milk being thrown out on Monday mornings) and reducing the electricity costs of running large milk fridges. It also requires significantly less storage space.

Premium Vending Milk - Australian Skim is a freeze-dried skim milk vending blend designed for coffee machines. It is made from 100% Australian dairy and is suitable for vending coffee setups.

Australian skim milk powder is a good choice for offices because it is easy to store, consistent in use, and suited to busy workplaces that need a reliable milk solution for coffee machines. VCM’s product is positioned specifically for vending coffee use.

VCM’s milk powder is the preferred choice for professional vending and "bean-to-cup" machines. The granulation process ensures the powder is less "dusty" and flows freely through the machine’s internal hoppers without clumping. This results in a more hygienic operation, fewer maintenance call-outs, and a superior creamy texture that office staff and clients expect from a premium coffee service.

We supply premium milk powder that is 100% dairy, designed to froth and taste remarkably similar to fresh milk when dispensed through an automatic machine.

Milk powder is commonly used in vending machines, coffee machines, and automatic drink systems to create creamy drinks.

Yes. It can add smoothness, body, and a more consistent milk texture in coffee and chocolate drinks.

Yes. Milk-based drinks can leave residue inside the machine, so regular milk system cleaning is important. VCM also lists milk cleaning products such as Cleanilk tablets, which shows this is part of proper coffee machine maintenance.

We are a one-stop shop for sugar sticks (white and raw), stirrers, take-away cups, lids, and even Chai tea and syrups.

Yes, we provide essential cleaning supplies including group head cleaners, descaling solutions, and milk line cleaners to keep your equipment hygienic.

VCM supplies a range of coffee consumables including coffees, capsules, vending consumables, cafe consumables, vegan and gluten-free options, and teas. This makes it easy for offices, venues, and worksites to source consumables from one supplier.

Yes. VCM lists Vending Consumables as well as Coffees and Capsules under its online order categories, which makes the range suitable for vending setups and everyday office coffee service.

Yes. VCM lists Cafe Consumables, Urban Barista Vegan & GF, and Teas, which helps businesses cater to different customer preferences and dietary requirements in cafes, venues, and workplace kitchens.

VCM is based in Osborne Park and has been trading in Western Australia since 2001. The company also provides coffee machine supply, installation, repairs, maintenance, calibration, and technical assistance, so customers can source consumables and machine support from the same supplier.

VCM specializes in supplying high-volume coffee consumables to mining sites and remote commercial facilities across Western Australia. Our range includes milk powder, premium coffee beans, hot chocolate, and sugars specifically packaged for durability and long shelf-life. We understand the logistics of site-based requirements and offer reliable bulk-ordering solutions to ensure your breakrooms never run dry.

For entertainment venues and large commercial businesses, consistency and speed are vital. VCM recommends our milk powder and premium chocolate, which are designed to dissolve instantly and froth perfectly in automatic machines. Unlike standard retail products, our commercial-grade consumables prevent machine clogging, reducing downtime during peak service hours and ensuring a high-quality experience for your customers.

Yes. VCM is more than just a supplier; we provide a comprehensive coffee service for corporations and domestic businesses. This includes the supply of premium premium beans, cups, stirrers, and cleaning chemicals. Office managers can streamline their procurement by sourcing all kitchen and vending consumables from a single, trusted Perth-based partner, ensuring compatible products and simplified invoicing.

Yes, we provide fast delivery for all consumable orders throughout the Perth metro area and regional Western Australia.

Yes, we stock specific cleaning tablets and descaling solutions required to keep your machine hygienic and in peak working order.

Yes, we stock various sizes of paper cups and lids, available in bulk for Perth events, festivals, and large office spaces.

VCM Perth offers consumables such as coffee, capsules, milk powder, chocolate powder, tea, and cleaning products.

Yes. Consumables are useful for homes, small offices, cafés, and vending setups across Perth.